Items that are opened or damaged or do not have a packing slip or copy of email receipt may be denied a refund or exchange.
All bundled items must be returned with all components for a refund.
 

RMA Guidelines

To qualify for return all products require a Return Authorization Number (RMA) prior to being returned, must be 100% complete, in the same condition as when sold, and in the original packaging as provided by the manufacturer. All packing materials, accessories, and documentation must be included. Kits and other items assembled after purchase must be unassembled and returned in the manufacturer's original packaging. All returns will be inspected and products found to be non-conforming will be rejected or subject to a restocking fee at IRmods sole discretion. Items returned without an RMA number will be denied and returned back to the sender.
 

Non-qualified returns and Restocking charges

Non-qualified and non-conforming returns are not included in IRmods return policy and, if returned, will be rejected or subject to a restocking fee of up to 20% at IRmods sole discretion.
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Return Procedure

All returned products will be thoroughly inspected and a determination will be made if eligibility and conforming requirements are met. Please verify the product you are returning meets the below guidelines and qualifies for return to avoid any delay in or denial of, processing your return. If a non-conforming product is accepted for return IRmods reserves the right to charge a restocking fee up to 20% at IRmods sole discretion. Return processing may take up to 5 business days from the time your product is received.

 

Terms of Service Purchase (Mod My Camera)

You hereby acknowledge and agree that your use of the camera’s UV and/or light
By ordering our services, you agree to IRmods Infrared (IR) and/or Ultraviolet (UV) sensitive digital camera End User License Agreement.sensitive capabilities will be purely for a legitimate purpose in fine art photography, forensic, medical, law enforcement, scientific, museum/antiquity, and astronomy purposes.

In addition, you further agree not to use the camera’s capabilities to engage in unethical photographic conduct involving the violation of personal privacy, child endangerment, lewd photography, and or paparazzi like activities.

You further understand that cameras we offer as Infrared, Ultraviolet, or Full Spectrum have been modified by us and have all manufacturer warranties voided.

 

For purchases of conversion services:

By ordering a camera conversion service you agree to have your camera converted to infrared, ultraviolet, full spectrum, or other custom conversions by removing the original hot mirror filter and replacing it with a custom filter. You understand that this conversion will void any camera warranty. Each camera and filter combination is unique. You understand and agree that it is your responsibility to properly package and insure your camera when sending it in for servicing and further agree to hold IRmods harmless for damages incurred to your camera before the camera is received. You release and agree to hold harmless IRmods from any and all issues that may arise in your camera not directly involving the replaced filter. In the case that your camera is damaged or non-functioning prior to us working on it, we will contact the customer for further instructions. IRmods can not issue refunds for work services performed but we can on defective parts. We make every effort to test and quality check every product that passes through our labs to ensure that the product is functioning prior to shipping products back to customers.

 

For purchases of pre-converted cameras:

The cameras we sell are modified by IRmods and sometimes third-party labs and the brands we mention only describe the original camera that we perform a modification on. By ordering a converted camera you agree to have us convert a camera to infrared, ultraviolet, full spectrum, or other custom conversions by removing the original hot mirror filter and replacing it with a custom filter. You understand that this conversion will void any camera warranty. Each camera and filter combination is unique; we make no guarantees on long-term camera performance once converted. Cameras are made to order when pre-purchased, We cannot pre-convert any items that have not been paid for.  IRmods cannot accept returns or offer refunds on converted cameras.

 

For purchases of converted lenses and filters for Do It Yourself equipment:

You understand that tampering with your own camera will void your manufacturer’s warranty. If you decide to open your camera, you could damage your camera. Any actions you decide to perform on your camera you attempt at your own risk and your own choice, with no recommendation from us. IRmods is not responsible for damage you may cause to your camera, any injury you may inflict on yourself or others, or any consequential damages.

 

Return shipping:

We will make an effort to package cameras safely for shipping. We are not responsible for cameras that are lost or damaged during transit unless you order shipping insurance during checkout. When packages are insured, we reserve the right to insure the package through the shipment carrier, through a third party, or internally, at our discretion.